Real-Time
Retail
Insights
With Dragonfruit AI, your existing video infrastructure becomes an automated partner, delivering operational intelligence, customer experience improvements and shrink mitigation across every store.
The Challenge
Retail today faces more challenges than ever before. Businesses grapple with losses caused by theft, returns fraud, cashier errors, and poorly understood operational leaks. Customer experience often suffers due to long queues, understaffed service counters, and underperforming areas within stores. At the same time, many retailers fail to fully utilise their existing video infrastructure — cameras are in place but remain largely passive. Compounding these issues is a lack of actionable data, such as insights into how many customers pass by the window, how many abandon checkout lanes, or which product zones drive the highest conversions.
Our Solution
Shrink & Loss Prevention
Our AI detects suspicious gestures, cashier errors, manned-lane shrink and internal fraud — trained on real retail incidents.
Customer Experience & Operations
Track queue wait-times at entrances, checkouts and service counters. Gain visibility across your store every minute.
Retail Analytics & Insights
Leverage your video to get data on window-shopping engagement, zone traffic, conversion metrics — like having “footfall analytics” and spatial planning with depth and behaviour.
Infrastructure + IT Visibility
Monitor your camera systems, ensure uptime, get proactive alerts for store-wide network or hardware issues.
How Does it Work?
Plug In
Use your existing security or video cameras — no rip-and-replace required.
Activate
Choose from modules (shoplifting, queue monitor, etc.) tailored for retail environments.
Deploy
Scale across your enterprise footprint, get consistent metrics.
Act
Receive real-time alerts, dashboards and reports — enabling your teams to respond and optimise.
Improve
Our AI learns from every store, every incident — accuracy improves over time.
Why Choose Us?
Proven ROI
Detect up to 10× more suspicious gestures than manual review.
Fast Time To Value
Leverage existing hardware for minimal disruption
Unified View Across Diciplines
Loss prevention, store operations, customer experience, human resources all benefit.
Scalable
From a single store to hundreds — built for retail chains.
Actionable Data
We convert video into metrics you can act on — zone heat-maps, conversion funnels, queue-abandonment charts.
Get Dragonfruit AI
Turn your cameras into intelligent agents. Reduce loss. Boost performance.
Get Started
Ready to turn your cameras into a competitive advantage? With Dragonfruit AI, you can transform everyday video feeds into real-time retail intelligence that reduces loss, improves customer experience, and boosts store performance. Our retail AI platform makes it simple to start — connect your existing cameras, choose the modules that fit your goals, and unlock actionable video analytics that drive measurable results across every location.
- Schedule a demo today
- Pick your modules
- Scale across your store estate
Retail Use-Cases
Shoplifting & Internal Theft
Detect and alert on behaviour patterns traditional cameras miss.
Checkout & Manned Lane Leak
Monitor cashier-customer interactions, flag errors or fraudulent patterns.
Queue Monitoring
Get real-time visibility into wait times at entrances, service counters and checkouts — optimise staffing.
Window-Shopping Effectiveness
Understand how your store façade and displays engage passers-by, and how well that translates into store entry.
Zone Analytics & Product Placement
Track which aisles or zones get visits, how long customers linger, where conversions drop.
Camera Health & IT Monitoring
Proactively manage your video hardware estate — reduce downtime, ensure compliance.